Helpful Answers to Your Most Frequent Questions

Need help? You’ll find everything you need to know about shopping with MegaMallo right here.
For additional support, please Contact Us.

1. General Information

1.1 What is MegaMallo?

MegaMallo is a global online store offering high-quality fashion, electronics, beauty, and home products—shipped worldwide with trusted service.

1.2 Do you have physical locations?

No, MegaMallo is entirely online. This allows us to keep prices low and reach customers around the world efficiently.

1.3 Do you ship internationally?

Yes, we deliver worldwide. Some products may have shipping limitations due to regional restrictions or logistics.

2. Orders & Payments

2.1 How do I order?

Simply add items to your cart, go to checkout, enter your details, choose a payment method, and confirm your order.

2.2 What payment methods are accepted?

We accept major credit/debit cards, PayPal, and other secure payment services. All transactions are fully encrypted.

2.3 How do I track my order?

You’ll receive a tracking number by email once your package ships. Visit our Track Your Order page for updates.

2.4 Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to update or cancel it. Contact us as soon as possible via our Contact Us page.

3. Shipping & Delivery

3.1 When will I get my order?

Delivery time depends on your location. Local orders take 2–5 business days; international orders may take 7–14 business days.

3.2 How much is shipping?

Shipping costs are calculated at checkout. We offer free shipping on select products and promotions.

3.3 Is tracking available?

Yes. Every order comes with a tracking number. Track it anytime via our Track Your Order page.

4. Returns & Refunds

4.1 What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Visit our Return Policy for full terms.

4.2 How do I return a product?

To request a return, please use our Contact Form. Our support team will assist you.

4.3 When will I receive my refund?

Refunds are issued within 7–10 business days after we receive your return. It will go back to your original payment method.

5. Accounts & Security

5.1 Do I need an account to buy?

You can checkout as a guest, but having an account lets you track orders, save items, and access exclusive offers.

5.2 How can I reset my password?

Click “Forgot Password” on the login page and follow the instructions to set a new one.

5.3 Is my personal data protected?

Yes. We use advanced encryption and follow strict security practices. Read more in our Privacy Policy.

6. Still Need Help?

Didn’t find your answer? Our support team is ready to help. Get in touch anytime.