Refund and Cancellation Policy

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1. Refund Policy

At MegaMallo, your satisfaction matters. If you’re not completely happy with your purchase, we offer hassle-free refunds under the following conditions:

1.1 Refund Eligibility

  • Item must be in unused, original condition with tags and packaging.
  • Refund requests must be made within 30 days of delivery.
  • Proof of purchase is required.
  • Items must be returned with a trackable shipping method and shared tracking number.

1.2 Non-Refundable Items

  • Perishable items (e.g., food, flowers).
  • Digital products or e-gift cards.
  • Customized or personalized orders.
  • Items marked as Final Sale.
  • Products damaged due to improper use or handling.

1.3 Refund Process

Refunds are processed within 7–10 business days of receiving your return. Funds will be issued to your original payment method, and a confirmation email will be sent.

1.4 Fees & Deductions

  • Original shipping fees are non-refundable unless the product was incorrect or defective.
  • Return shipping is at the customer’s expense unless it’s our error.
  • Restocking fees may apply for certain returns. We will notify you in advance.

2. Cancellation Policy

We understand plans change. You may request an order cancellation under these conditions:

2.1 Cancellation Terms

  • Cancellation request must be made before the order is processed or shipped.
  • Custom items cannot be canceled once production has begun.
  • If the order is already shipped, cancellation is no longer possible—but a return may still be eligible.

2.2 How to Cancel

To cancel, please contact us via our Contact Us page. Our support team will confirm eligibility and provide next steps.

2.3 Cancellation Fees

  • If already shipped, the cancellation will be treated as a return.
  • Return shipping costs will apply if cancellation is post-dispatch.

3. Exchange Policy

If you received a defective or wrong product, we’ll exchange it at no cost. Contact our team within 7 days of delivery.

3.1 Exchange Conditions

  • Item must be unused and in original packaging.
  • Exchanges are subject to availability.
  • We provide prepaid return labels for approved exchanges due to our error.

4. Need Help?

If you have any questions regarding refunds, cancellations, or exchanges, visit our Contact Us page. We’re here to ensure your experience is smooth and worry-free.